A rep was calling to confirm appointment with customer. Tehy customer calls her the devils daughter for calling to confirm on a Sunday. Then before rep can respond customer starts praying, the rep can't get a word in edgewise for almost 7 minutes.

Finally rep asks if she will be keeping appt. Customer said yes but do you know this isnt for roofing its to repair our wooden cross at the church? #thisjobsometimes #callcenter #thosecustomers