Communication Tip of the Day from Treat Consulting: BUILD YOUR CAPACITY FOR EMPATHIZING WITH OTHERS. Empathy is an innate talent, but it can be developed and it’s essential to building lasting business relationships. Here’s how to develop your capacity for empathizing with others: Practice naming what you observe others thinking and feeling. Then, help others name what they’re thinking and feeling. Empathy is the capacity to understand and it's a powerful aid in creating commonality at work.