@british_airways A week before we were due to travel, our grandfather passed away. British airways were informed of this before travel.. At which point a full refund was promised on the provision of sending the death certificate. Within a few days the death certificate was sent and BA were called to confirm that this had been received. We were informed the refund could take up to 10 working days. 1-2 months passed with no sign of a refund. BA were called again to confirm why a payment hadnt been made. This will be processed immediately ma'am a representative in India informed us. Yet again no sign of a payment. A further phone call was made.. The representative promised this time it would be actioned- still no refund. We then wrote to British airways to receive this letter...


Yet low budget airline ryan air processed the refund immediately with no drama or "administration fee"

Ps this letter is dated more than 6 months after the initial date of travel!When the promise of a refund was made