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by elventails
on 29/4/11
I like this button47 people like this
Amazon provides credit back to users because of outage #amazon #outage #credit #customerservice #sayingsorry

Here's the email I got:



Dear AWS Customer,

Starting at 12:47AM PDT on April 21st, there was a service disruption (for a period
of a few hours up to a few days) for Amazon EC2 and Amazon RDS that primarily
involved a subset of the Amazon Elastic Block Store (“EBS”) volumes in a single
Availability Zone within our US East Region. You can read our detailed summary of
the event here:
http://aws.amazon.com/message/65648

We’ve identified that you had an attached EBS volume or a running RDS database
instance in the affected Availability Zone at the time of the disruption.
Regardless of whether your resources and application were impacted, we are going to
provide a 10 day credit (for the period 4/18-4/27) equal to 100% of your usage of
EBS Volumes, EC2 Instances and RDS database instances that were running in the
affected Availability Zone. This credit will be automatically applied to your April
bill, and you don’t need to do anything to receive it. You can see your service
credit by logging into your AWS Account Activity page after you receive your
upcoming billing statement.

Last, but certainly not least, we want to apologize. We know how critical the
services we provide are to our customers’ businesses and we will do everything we
can to learn from this event and use it to drive improvement across our services.

Sincerely,
The Amazon Web Services Team


This message was produced and distributed by Amazon Web Services, LLC, 410 Terry
Avenue North, Seattle, Washington 98109-5210

(AWS ID 303422508776)